Feature Article:
Framework Actualized: The Implementation of the Seven Areas of Court Excellence at Klaten District Court, Central Java, Indonesia by Albertus Usada, Chief Judge of KlatenDistrict Court
Klaten District Court in Indonesia implemented the International Framework for Court Excellence (IFCE) in 2018. This represents a key element of our program towards court excellence under the Indonesian Quality Assurance Accreditation process overseen by Directorate General of the General Courts, the Supreme Court of the Republic of Indonesia.
The accreditation program includes the
application of ISO 9001: 2008, ISO 9001: 2015, in which the Klaten District
Court achieved its excellent "A" accreditation certificate in
November 2, 2016. With the assistance of Mr Danu Harya Yudha from MSI Consulting the court implemented the IFCE over a three month period in
the following 4 phases:
1. Self-assessment This involved a thorough
assessment of court processes and analysis of performance compliance in the
Seven Areas of the IFCE, using the following methodology:
·
Conducting a review of the self-assessment
checklist contained in appendix A of the IFCE.
·
Teams of judges and staff were divided into
seven groups for each area of court excellence.
·
Team composition consisted of cross-functional
members, from Technical and Non-Technical.
·
After each team performed the assessment for
their area, the whole team gathered for a plenary session and to discuss the
results.
·
The results were reviewed and approved by the
Chief Judge, Klaten District Court.
a. The first self-assessment April 23
- 26, 2018:
Klaten District Court achieved 786
points (79%) as scoring result in the first self-assessment and identified
improvements and actions required for each area. The leaders of area #1 Court
leadership and management, Judge Irma Wahyuningsih; area #2 Court planning and
policies, Judge Novi Wijayanti; area #3 Court resources, Judge Wahyu Setioadi;
area #4 Court processes, Judge Sagung Bunga Mayasaputri Antara; area #5 Court
user satisfaction, Judge Dian Herminasari, area #6 Affordable court services,
Judge Kurnia D Ginting; and area #7 Public trust and confidence, Judge Ira Wati
and Judge Tri Margono.
b. The second self-assessment July
2018:
After several action plans had been executed, the teams reassessed the court’s performance in the seven areas with a final self-assessment score of 908 (91%). Details of the results and further description are included in the IFCE Implementation Summary of Klaten District Court, July 2018, pages 18-110. A video describing the implementation journey of IFCE in Klaten District Court can be viewed at: https://youtu.be/r9K2u6qUA3A.
2. Analysis The analysis builds upon the assessment
to determine the areas of the court which are capable of improvement.
3. Improvement Plan The Improvement Plan was
developed detailing the areas identified for improvement, using the SMART
(systematic, measureable, achievable, realistic, and timely) technique to
describe the actions proposed to be taken and the expected outcomes.
4. Measurement This phase involved specific
measurement of the performance, consisting of 2 types of measurement:
performance measures and the Global Measures of Court Performance. Public Trust
Through the IFCE implementation, Klaten District Court was able to identify
improvement areas to increase Court’s performance and gain public trust. Klaten
District Court is a Technology and Digital base-court in Indonesia, tasked with
simplifying the process within its operation and improving access for Court
users.
The Court activity plan includes that we
will conduct periodic IFCE self-assessments and internal staff surveys, as part
of the Plan-Do-Check-Action (PDCA by W. Edward Deming, Out of the Crisis, 1986)
cycle approach in implementing the IFCE. Continuously Improve Court Performance
Klaten District Court is dedicated to providing the highest quality judiciary
services to Court users within the Klaten jurisdiction. We are a
technologically advanced court in Indonesia and we deliver our services in
practical, cost efficient and high quality ways. It is important for Klaten
District Court to maintain public trust and confidence. The IFCE enables us to
take a journey forward to transform into an ‘Excellent Court’. Klaten District
Court is committed to continued use of the IFCE, and using it to
methodologically improve Court performance. Throughout the experience, it
demonstrated that the IFCE is a valuable model that provides a clear process
for leaders, judges and staff, to views and design a blueprint for change. We
will continue to challenge ourselves, in providing best services to court
users.
Further more this My Feature Article, p.6-7
on ICCE-Newsletter Document, download here.
0 comments: