Klaten District Court is located on Central Java, Indonesia, under
jurisdiction of High Court Central Java located in Semarang, a capital
city of Central Java province, Indonesia. Klaten District Court is a
first level court class 1A for general jurisdiction which cover civil
and criminal cases, manage 26 subdistrict under its jurisdiction.
The Court
is dedicated to provide excellent services to court user through the
rule of law.
International Framework for Court Excellence, IFCE, is a fundamental framework
to facilitate change, identify improvement, seeking innovation and
ideas; in order to provide best service to court users and gaining their
valuable trust.
On January 2018, Klaten district court was starting the journey in
implementing the framework. In the beginning, Court is committed to
implement the framework in a correct manner of process method.
The process of implementation was conducted in 4 phases :
The process of implementation was conducted in 4 phases :
1. Socialization of the framework to all personnel.
2. Conduct Self-assessment, performance measure, and analysis to 7 areas
of Court Excellence.
3. Identify improvement plan.
4. Conduct global measure.
Up to 6 months in walking-through the implementation process, Court
performance is increasing significantly. This can be shown into the
Court user satisfaction survey that Court user is more confidence to the
Court, and the satisfaction index is increasing. “Burning Platform”, a
short-term program to enhance the court performance, was conducted to
close the gap that identified through Self-assessment process. It
involved all personnel, and successfully encourage ideas that eventually
lead to innovation.
Klaten district court, is already known as innovation pioneer to Courts
in Indonesia. One stop integrated service is one of the Klaten district
court’s masterpiece that become mandatory to General Courts in
Indonesia. The Court will continue to its best to discover future
innovation for promoting Court performance.
This video is provided to illustrate a clear picture to stakeholder, the
journey that Klaten District Court has gone through in implementing
International Framework for Court Excellence (IFCE).
Any details information required, please access www.pn-klaten.go.id .
July 18, 2018
Klaten District Court
Albertus Usada S.H., M.H.
Chief Judge
Email : usadaku@gmail.com
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